A successful leader must be a good communicator.
In 1988, management professors Linda Neider and Chester
Schriesheim introduced a tool to help managers understand the leadership
process. This tool describes a model of leadership effectiveness in three
stages. The first stage involves analyzing jobs, selecting employees and
providing orientation training. The second stage involves setting career paths,
defining goals and providing rewards. The third stage includes assessing and
monitoring performance. By maintaining an optimal environment, leaders achieve
more consistent results from their subordinates, in both the short and long
term.
Precursor Conditions
Successful leaders ensure precursor conditions exist to
establish effective leadership. This involves communicating effectively with
subordinates. Effective leaders define roles and responsibilities associated
with jobs, select resources with the adequate skills and knowledge and provide
appropriate training on policies and procedures. Effective leaders set clear
expectations. When employees know what’s expected of them, they tend to respond
positively to leadership directives. This enables leaders to achieve their
strategic goals.
Maintenance Functions
The second stage of the model involves supporting and
developing employees on an ongoing basis. By helping subordinates define career
goals, acquire skills and knowledge and develop professionally, effective
leaders improve employee morale, job satisfaction and retention. Successful
leaders recognize that work gets done through committed employees.
Inspirational leaders provide a compelling vision for the future and persuade
employees to constantly improve processes and procedures to produce quality
products and services.
Reassessment and Monitoring
During the third stage, effective leaders reassess their
assumptions and provide feedback to subordinates on their performance. Through
comprehensive monitoring systems, leaders validate if employees produce
products and services that help the company meet its strategic objectives. For
example, a leader might direct her subordinates to submit weekly status reports
that provide details about operational effectiveness. By defining key
performance indicators, such as sales completed, customer satisfaction rate or
product errors, an effective leader tracks her business and spots trends. Then,
she can act decisively to handle strengths, weaknesses, opportunities and
threats.
Considerations
Developing effective leadership skills involves improving
communication skills, such as listening, speaking, presenting and writing.
Leadership training programs prepare participants to assess a situation through
observation, draw on past experience and consider alternatives. Making good
decisions often includes soliciting input from peers, subordinates, superiors
and business partners. Learning how to collaborate enables successful
leadership. With thorough understanding of the three-stage model of effective
leadership, you can establish a strong foundation that enables you to build a
team of loyal, committed employees.
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